“Older generations may have simply forgotten what it was like to be ‘green’ at work. Most people probably have a few stories of early career missteps or challenging customer interactions,” Toothacre pointed out.
Training needed for Gen Z employees
According to the career strategist, employers have to provide training to Gen Z employees struggling from these challenges.
“Many of these concerns are valid and should be proactively addressed in training, especially for customer-facing positions, or through regular feedback from managers,” Toothacre said. “After all, they can’t improve what they don’t know is an issue, and some may need additional guidance.”
She pointed out that Gen Zs may also need more training than previous generations due to the “unique circumstances” that shaped them.
“But, with guidance, they’ll adapt — just as those before them did.”